Delivery Options


Dispatch Times

We can dispatch most orders within 2 working days unless otherwise stated on the product listing. Please allow a little extra time at the busier times of the year, eg Christmas. If the item entails a lot of work to produce, a lead time of up to 5 working days may be required prior to dispatch - again, this will be noted in the product listing. If you are working to client deadline, please email us to confirm availability prior to purchase.


Postal Services

All of our orders are dispatched via UK Royal Mail. A standard, signed for or tracked service may be used depending on the items packed weight and value. For extra savings, you only pay one delivery charge, no matter how many items that you order. There are a number of postage options available for you to choose from for both within the United Kingdom and worldwide destinations.


Delivery Times

Delivery within the UK usually takes 2 working days from time of dispatch. Please allow extra time at busier times of the year. International delivery on average is within 10 working days or less. Delivery to the United States may take longer depending on any additional customs checks that may be in place at the time. Due to the items nature, they can sometimes be held up for a couple of days in customs, but this does not happen often.


Local Collection Option - West Bromwich Town Centre (West Midlands)

We have an order collection point in West Bromwich shopping centre. If you require this option, please contact us via the email form so that we can make the arrangements for you. Please note that we have to charge a £1 fee in order to be able to offer this service - this will be added to your final order total.

Items collected in person are subject to cash payment on collection only. Paypal payment orders can only be dispatched by post. We reserve the right to cancel and refund any paypal order that is later requested as a collection.

IMPORTANT - You will need to quote the customer name and collection number provided on your dispatch email at time of collection, otherwise your item will not be released.

You may collect your item between the following times - full details will be provided in your item dispatch email:

Monday - Friday 10am - 5pm

Saturday 10am - 3pm

Sunday - CLOSED

Bank Holidays - CLOSED. Opening times are also subject to change over the Christmas period.

Please collect your item within a maximum of five working days.


General Dispatch Information

If you need further information regarding delivery times, or are working to strict client deadlines, please contact us via the email form. We do our best to get your order to you in the fastest time possible, and always pack items as securely to prevent postal damage.

For international orders, we recommend the tracked / signed for service, as you will be able to track your delivery (you can do this via our Order Tracking page). Tracking will not be available for items sent by standard airmail, and these are sent at the buyers own risk. Proof of postage, however, will always be available for all orders dispatched if required.

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